Terms & Conditions

LAST REVISION: [08/08/2025]

THIS DOCUMENT IS AN ELECTRONIC RECORD in terms of the Information Technology Act, 2000 (“IT Act”) and rules issued thereunder, as applicable, and the provisions pertaining to electronic records in various statutes as amended by the IT Act. It is published in accordance with the provisions of applicable laws, including the Consumer Protection (E-Commerce) Rules, 2020, that require publishing the rules and regulations, privacy policy, and terms and conditions for access or usage of the website.
This electronic record is generated by a computer system and does not require any physical or digital signatures.

PLEASE READ THESE TERMS AND CONDITIONS (“T&C”) CAREFULLY. By accessing, browsing, or using www.otrix.in or any other website, mobile version of the website, or mobile application (collectively referred to as the “Website”) or availing any of the products of Otrix Life Science LLP (hereinafter referred to as “Company” or “Us” or “We”), you, including any person who browses or places an order for the products, agree to be bound by all of the T&C mentioned herein.

1. Company Details

The domain name www.otrix.in is owned by Otrix Life Science LLP (“Otrix”), a company incorporated under the Companies Act, 2013, with its registered office at:

C-908, Signature 2 Business Park, Sarkhej-Sanand Road, Sanand Circle, Ahmedabad, Gujarat – 382210

For the purposes of these Terms, wherever the context so requires:

• “You”, “Yourself”, “Client” or “User” shall refer to any individual accessing or using the Website.

• “We”, “Us”, “Our” or “Otrix” shall refer to Otrix Life Science LLP.

2. Products

The Website offers for sale personal care products, including Face Wash, Body Wash, and Hair Care (Shampoo & Conditioner), along with trial packs and promotional items.
By placing an order through the Website, you agree that:

• Products are for personal use only.

• You may not sell or resell our products without written consent.

• We reserve the right to limit quantities or cancel orders to prevent misuse.

We strive to ensure product descriptions, images, and information are accurate, but we do not guarantee they are error-free. Images may differ slightly from actual products.

3. Customer Communication & Opt-Out

By using the Website, you agree to receive communications from us via email, SMS, phone calls, or in-app notifications.
You can opt out anytime by:

1. Clicking the unsubscribe link in our emails.

2. Emailing us at care@otrix.in.

3. Sending a written request to our registered office address.

4. Proprietary Rights

All brand names, trademarks, trade dress, designs, and intellectual property associated with Otrix are the exclusive property of Otrix Life Science LLP.
You may not reproduce, duplicate, copy, sell, or exploit any part of the Website or our products without prior written consent.

5. Changes to Terms & Website

We may revise these Terms or update Website content at any time without prior notice.
Your continued use of the Website constitutes acceptance of updated Terms.

6. Eligibility

You must be at least 18 years old and capable of entering into a binding agreement under the Indian Contract Act, 1872, to use this Website.
If you are under 18, you may only use the Website under parental or guardian supervision.

7. User Accounts & Security

When creating an account:

• You must provide accurate and complete information.

• You are responsible for maintaining the confidentiality of your account credentials.

• If you suspect unauthorised access, contact us immediately.

We reserve the right to suspend or terminate accounts for violations of these Terms.

8. Prohibited Uses

You agree not to use the Website for unlawful purposes, including but not limited to:

• Copyright infringement.

• Fraudulent activity.

• Disruption of Website functionality.

9. User Content

You are solely responsible for any content (reviews, comments, uploads) you post on the Website.
By posting, you grant us a non-exclusive, royalty-free license to use your content for marketing or operational purposes.

10. Termination

We may suspend or terminate your account at any time without prior notice if:

• You breach these Terms.

• Your activity is deemed fraudulent, abusive, or illegal.

11. Disclaimer & Limitation of Liability

• The Website is provided “as is” without warranties of any kind.

• We are not liable for indirect, incidental, or consequential damages.

• Our products are cosmetic in nature and not intended to diagnose, treat, cure, or prevent any disease.

• If you have medical concerns, consult a physician before using our products.

12. Indemnification

You agree to indemnify and hold harmless Otrix, its affiliates, and employees from any claims, damages, or expenses resulting from your misuse of the Website or violation of these Terms.

13. Intellectual Property

All content on the Website is the property of Otrix Life Science LLP or its licensors and protected by Indian and international copyright and trademark laws.

14. Privacy

Your use of the Website is subject to our Privacy Policy, which forms part of these Terms.

15. Cancellation, Refunds, and Returns

Please refer to our Cancellation, Refunds & Returns Policy.

16. Shipping & Delivery

Please refer to our Shipping & Delivery Policy.

17. Pricing & Availability

We reserve the right to change product prices and availability at any time without prior notice.
If a product is incorrectly priced, we may cancel the order and notify you.

18. Governing Law & Jurisdiction

These Terms are governed by Indian law. Any disputes shall be subject to the exclusive jurisdiction of courts in Ahmedabad, Gujarat, India.

19. Grievance Officer

In compliance with the IT Act, 2000:
Grievance Officer: Otrix Life Science LLP
Address: C-908, Signature 2 Business Park, Sarkhej-Sanand Road, Sanand Circle, Ahmedabad, Gujarat – 382210
Phone: 9081908282
Email: care@otrix.in
Working Hours: Mon–Sat, 10 AM – 6 PM