Identify your primary concern (acne, dullness, dryness, or sensitivity) and explore our “Shop by Concerns” section. Each Otrix product is formulated with targeted natural ingredients + science to address specific needs.

Yes! You can build a routine by combining products, for example, use our Neem Face Wash for acne and Aqua Body Wash for dryness.

Our Otrix Red Onion Shampoo is enriched with onion extract and anti-fungal agents, making it ideal for controlling hair fall and hair thinning.

Go for Otrix Aloe Vera Face Wash, which is gentle, soothing, and perfect for daily use without irritation.

No. All our products are dermatologically tested, paraben-free, sulfate-free, and made with safe, effective ingredients.

For best results, wash 2–3 times a week, depending on your hair type and concerns.

Absolutely! All our products are unisex and designed for anyone looking for effective, natural, and science-backed skincare and haircare.

Yes. Our formulations are gentle, dermatologically tested, and free from harsh chemicals, making them safe for daily use.

Yes, try our Otrix Vitamin C Face Wash, which effectively removes excess oil, unclogs pores, and leaves your skin fresh without over-drying.

Yes! Follow us at @truecolors.world and @otrixindia for nail inspo, trend alerts, and exclusive drops.

Orgiscience blends the purity of organic ingredients with scientific innovation to deliver skincare that’s both gentle and effective, giving your skin the best of both worlds.

All Orgiscience products are formulated and manufactured in India under certified, quality-controlled labs, ensuring safety and efficacy

Yes, absolutely. All our products are dermatologically tested and never tested on animals.

No. Our entire range is free from parabens, sulfates, and silicones; we prioritize clean, skin-safe formulas.

It means we thoughtfully combine natural ingredients like Neem, Aloe Vera, and Yogurt with scientifically proven actives such as Tocopherol, Eucalyptol, and others; for balanced, result-driven skincare.

Yes! Our products are formulated using gentle, non-irritating ingredients, making them safe for sensitive skin types.

Definitely. Our face washes are designed for everyday use, offering a refreshing cleanse without stripping your skin.

Yes! Our Body Wash is infused with organic extracts and nourishing actives, making it ideal for all skin types, especially those prone to dryness or sensitivity.

Yes. Our Shampoo is formulated with soothing, scalp-friendly ingredients like Yogurt and Tea Tree, making it a great choice for dry, itchy, or dandruff-prone scalps.

You can shop our range directly from the official website, or on leading marketplaces like Amazon, Flipkart, Myntra, and more.

Yes, we offer free shipping on orders above a certain value. Please check our Shipping Policy page for the latest threshold.

Orders usually arrive within 3 to 5 business days, depending on your delivery location.

Yes! You'll receive an order confirmation via email or SMS as soon as your order is placed.

Yes. Your invoice will be included in your package.

Sometimes, delays happen due to weather or courier issues. Track your order via the tracking link, or contact our support team for help.

We accept UPI, credit/debit cards, net banking, Wallet and COD for a smooth checkout experience.

Yes, a small COD convenience fee applies, which will be shown during checkout.

You can only cancel before dispatch. Once the product is shipped, cancellations are not accepted.

Yes! Simply log in to your account, head to Order History, and reorder in one click.

Yes! Promo codes are visible on product pages and during checkout. Follow us on social media for exclusive deals.

We accept returns only for incorrect, damaged, or defective products within 5 days of delivery.

To fill a form, visit our Contact us section on the website or contact our customer support team at care@otrix.in.

Unfortunately, no. Due to hygiene and safety reasons, we do not accept returns for reasons like change of mind, dislike of color, or texture.

We’re sorry! If you received an incorrect item, please raise a return request within 5 days, and we’ll arrange a replacement or refund.

Please share clear images or videos of the damaged item with our support team within 5 days of delivery for quick assistance.

If the return is due to a genuine issue (wrong, damaged, defective), we will cover the return shipping cost.

Once approved, returns are usually processed within 7–10 business days, including verification, pickup, and refund/replacement.

At this time, we do not support exchanges. However, you may request a return and place a new order separately.

Yes, if your return is approved, you will receive a full refund to your original payment method. COD orders may be refunded via bank transfer.

Returns requested after 5 days of delivery may not be accepted. Please inspect your order immediately upon receipt to avoid delays.