How do I know which nail polish shade is right for me?

We make it easy! Explore collections by mood, occasion, and finish (glossy, matte, crackle, etc.) to find your perfect match.

Where can I buy Otrix products?

You can shop Otrix nail lacquers and skincare essentials on our official website as well as Amazon, Flipkart, Nykaa, and Myntra.

Are your nail products safe for sensitive skin?

Yes! our formulas are gentle and skin-friendly. For extra caution, we recommend a patch test or consulting a dermatologist.

Do your nail polishes contain parabens or harmful chemicals?

No. Our nail lacquers are paraben-free, sulphate-free, silicone-free, and proudly follow a 21-free formula; free from 21 of the most commonly used toxic ingredients in nail polishes.

Where can I find the full ingredient list?

You’ll find a detailed ingredient list on each product page for full transparency.

Do your products have expiry dates?

Yes, all our products include a clearly marked expiry date on the packaging.

How should I store my nail polish?

Store upright in a cool, dry place, away from direct sunlight to maintain product quality.

Can I mix and match Otrix skincare and nail products?

Absolutely! Our products are designed to work together beautifully as part of your daily beauty ritual.

Can I leave a review on a product I love?

Yes, and we’d love to hear from you! Just head to the product page and share your experience.

Are you on Instagram?

Yes! Follow us at @otrix_truecolors and @otrixindia for nail inspo, trend alerts, and exclusive drops.

Do you offer nail paints with texture effects?

Yes! Check out our Own Your Texture collection to explore exciting finishes like crackle, sugar, matte, and more.

Do your nail paints require a UV lamp?

Nope! Our nail lacquers are designed to air-dry naturally, with no UV or LED lamp needed.

Are True Colors nail paints non-toxic?

Yes. Our nail polishes follow a 21-free formula, meaning they’re free from 21 harmful chemicals commonly found in traditional nail polishes.

Are True Colors nail polishes certified?

Absolutely! All True Colors nail polishes are FDA-approved and formulated with safety in mind.

How many coats do I need for full coverage?

Generally, 2 coats give a rich, even, and smooth finish. Some bold or dark shades may need just 1 coat.

Can I mix Nail Polish Shades for nail art?

Yes! True Colors formulas blend beautifully for gradients, nail art, and creative looks.

How do I remove True Colors nail paint?

You can use any regular nail polish remover, or try our Otrix True Colors Nail Remover for a gentle yet effective experience.

How long does True Colors nail polish last?

True Colors nail polish coat can last up to 7 days.

How should I store my nail paints?

Store bottles upright in a cool, dry place, away from heat and direct sunlight for long-lasting consistency.

What’s the shelf life of True Colors nail polish?

Our nail polishes have a shelf life of 36 months from the date of opening.

What is Orgiscience about?

Orgiscience blends the purity of organic ingredients with scientific innovation to deliver skincare that’s both gentle and effective, giving your skin the best of both worlds.

Where are Orgiscience products made?

All Orgiscience products are formulated and manufactured in India under certified, quality-controlled labs, ensuring safety and efficacy

Is Orgiscience cruelty-free?

Yes, absolutely. All our products are dermatologically tested and never tested on animals.

Do Orgiscience products contain parabens or sulfates?

No. Our entire range is free from parabens, sulfates, and silicones; we prioritize clean, skin-safe formulas.

What does half organic and half scientific mean?

It means we thoughtfully combine natural ingredients like Neem, Aloe Vera, and Yogurt with scientifically proven actives such as Tocopherol, Eucalyptol, and others; for balanced, result-driven skincare.

Are Orgiscience products suitable for sensitive skin?

Yes! Our products are formulated using gentle, non-irritating ingredients, making them safe for sensitive skin types.

Are Orgiscience face washes safe for daily use?

Definitely. Our face washes are designed for everyday use, offering a refreshing cleanse without stripping your skin.

Is Orgiscience Body Wash suitable for all skin types?

Yes! Our Body Wash is infused with organic extracts and nourishing actives, making it ideal for all skin types, especially those prone to dryness or sensitivity.

Can I use Orgiscience Shampoo on a dry or itchy scalp?

Yes. Our Shampoo is formulated with soothing, scalp-friendly ingredients like Yogurt and Tea Tree, making it a great choice for dry, itchy, or dandruff-prone scalps.

Where can I buy Orgiscience products?

You can shop our range directly from the official website, or on leading marketplaces like Amazon, Flipkart, Myntra, and more.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain value. Please check our Shipping Policy page for the latest threshold.

How long does it take for an order to arrive?

Orders usually arrive within 3 to 5 business days, depending on your delivery location.

Will I get a confirmation email after placing an order?

Yes! You'll receive an order confirmation via email or SMS as soon as your order is placed.

Will I get an invoice for my purchase?

Yes. Your invoice will be included in your package.

What if my package is delayed?

Sometimes, delays happen due to weather or courier issues. Track your order via the tracking link, or contact our support team for help.

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, Wallet and COD for a smooth checkout experience.

Is there a charge for Cash on Delivery (COD)?

Yes, a small COD convenience fee applies, which will be shown during checkout.

Can I cancel my order after placing it?

You can only cancel before dispatch. Once the product is shipped, cancellations are not accepted.

Can I reorder a previous purchase quickly?

Yes! Simply log in to your account, head to Order History, and reorder in one click.

Do you offer discounts or promo codes?

Yes! Promo codes are visible on product pages and during checkout. Follow us on social media for exclusive deals.

What is your return policy?

We accept returns only for incorrect, damaged, or defective products within 5 days of delivery.

How do I initiate a return?

To fill a form, visit our Contact us section on the website or contact our customer support team at care@otrix.in.

Can I return a product if I just don’t like it?

Unfortunately, no. Due to hygiene and safety reasons, we do not accept returns for reasons like change of mind, dislike of color, or texture.

What if I received the wrong product?

We’re sorry! If you received an incorrect item, please raise a return request within 5 days, and we’ll arrange a replacement or refund.

What should I do if the product is damaged or leaking?

Please share clear images or videos of the damaged item with our support team within 5 days of delivery for quick assistance.

Are return shipping charges applicable?

If the return is due to a genuine issue (wrong, damaged, defective), we will cover the return shipping cost.

How long does the return process take?

Once approved, returns are usually processed within 7–10 business days, including verification, pickup, and refund/replacement.

Can I exchange a product instead of returning it?

At this time, we do not support exchanges. However, you may request a return and place a new order separately.

Will I get a full refund?

Yes, if your return is approved, you will receive a full refund to your original payment method. COD orders may be refunded via bank transfer.

What if I miss the 5-day return window?

Returns requested after 5 days of delivery may not be accepted. Please inspect your order immediately upon receipt to avoid delays.

General FAQs

How do I know which nail polish shade is right for me?

We make it easy! Explore collections by mood, occasion, and finish (glossy, matte, crackle, etc.) to find your perfect match.

Where can I buy Otrix products?

You can shop Otrix nail lacquers and skincare essentials on our official website as well as Amazon, Flipkart, Nykaa, and Myntra.

Are your nail products safe for sensitive skin?

Yes! our formulas are gentle and skin-friendly. For extra caution, we recommend a patch test or consulting a dermatologist.

Do your nail polishes contain parabens or harmful chemicals?

No. Our nail lacquers are paraben-free, sulphate-free, silicone-free, and proudly follow a 21-free formula; free from 21 of the most commonly used toxic ingredients in nail polishes.

Where can I find the full ingredient list?

You’ll find a detailed ingredient list on each product page for full transparency.

Do your products have expiry dates?

Yes, all our products include a clearly marked expiry date on the packaging.

How should I store my nail polish?

Store upright in a cool, dry place, away from direct sunlight to maintain product quality.

Can I mix and match Otrix skincare and nail products?

Absolutely! Our products are designed to work together beautifully as part of your daily beauty ritual.

Can I leave a review on a product I love?

Yes, and we’d love to hear from you! Just head to the product page and share your experience.

Are you on Instagram?

Yes! Follow us at @otrix_truecolors and @otrixindia for nail inspo, trend alerts, and exclusive drops.

True Colors

Do you offer nail paints with texture effects?

Yes! Check out our Own Your Texture collection to explore exciting finishes like crackle, sugar, matte, and more.

Do your nail paints require a UV lamp?

Nope! Our nail lacquers are designed to air-dry naturally, with no UV or LED lamp needed.

Are True Colors nail paints non-toxic?

Yes. Our nail polishes follow a 21-free formula, meaning they’re free from 21 harmful chemicals commonly found in traditional nail polishes.

Are True Colors nail polishes certified?

Absolutely! All True Colors nail polishes are FDA-approved and formulated with safety in mind.

How many coats do I need for full coverage?

Generally, 2 coats give a rich, even, and smooth finish. Some bold or dark shades may need just 1 coat.

Can I mix Nail Polish Shades for nail art?

Yes! True Colors formulas blend beautifully for gradients, nail art, and creative looks.

How do I remove True Colors nail paint?

You can use any regular nail polish remover, or try our Otrix True Colors Nail Remover for a gentle yet effective experience.

How long does True Colors nail polish last?

True Colors nail polish coat can last up to 7 days.

How should I store my nail paints?

Store bottles upright in a cool, dry place, away from heat and direct sunlight for long-lasting consistency.

What’s the shelf life of True Colors nail polish?

Our nail polishes have a shelf life of 36 months from the date of opening.

OrgiScience

What is Orgiscience about?

Orgiscience blends the purity of organic ingredients with scientific innovation to deliver skincare that’s both gentle and effective, giving your skin the best of both worlds.

Where are Orgiscience products made?

All Orgiscience products are formulated and manufactured in India under certified, quality-controlled labs, ensuring safety and efficacy

Is Orgiscience cruelty-free?

Yes, absolutely. All our products are dermatologically tested and never tested on animals.

Do Orgiscience products contain parabens or sulfates?

No. Our entire range is free from parabens, sulfates, and silicones; we prioritize clean, skin-safe formulas.

What does half organic and half scientific mean?

It means we thoughtfully combine natural ingredients like Neem, Aloe Vera, and Yogurt with scientifically proven actives such as Tocopherol, Eucalyptol, and others; for balanced, result-driven skincare.

Are Orgiscience products suitable for sensitive skin?

Yes! Our products are formulated using gentle, non-irritating ingredients, making them safe for sensitive skin types.

Are Orgiscience face washes safe for daily use?

Definitely. Our face washes are designed for everyday use, offering a refreshing cleanse without stripping your skin.

Is Orgiscience Body Wash suitable for all skin types?

Yes! Our Body Wash is infused with organic extracts and nourishing actives, making it ideal for all skin types, especially those prone to dryness or sensitivity.

Can I use Orgiscience Shampoo on a dry or itchy scalp?

Yes. Our Shampoo is formulated with soothing, scalp-friendly ingredients like Yogurt and Tea Tree, making it a great choice for dry, itchy, or dandruff-prone scalps.

Where can I buy Orgiscience products?

You can shop our range directly from the official website, or on leading marketplaces like Amazon, Flipkart, Myntra, and more.

Shipping & Orders

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain value. Please check our Shipping Policy page for the latest threshold.

How long does it take for an order to arrive?

Orders usually arrive within 3 to 5 business days, depending on your delivery location.

Will I get a confirmation email after placing an order?

Yes! You'll receive an order confirmation via email or SMS as soon as your order is placed.

Will I get an invoice for my purchase?

Yes. Your invoice will be included in your package.

What if my package is delayed?

Sometimes, delays happen due to weather or courier issues. Track your order via the tracking link, or contact our support team for help.

What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, Wallet and COD for a smooth checkout experience.

Is there a charge for Cash on Delivery (COD)?

Yes, a small COD convenience fee applies, which will be shown during checkout.

Can I cancel my order after placing it?

You can only cancel before dispatch. Once the product is shipped, cancellations are not accepted.

Can I reorder a previous purchase quickly?

Yes! Simply log in to your account, head to Order History, and reorder in one click.

Do you offer discounts or promo codes?

Yes! Promo codes are visible on product pages and during checkout. Follow us on social media for exclusive deals.

Returns Policy

What is your return policy?

We accept returns only for incorrect, damaged, or defective products within 5 days of delivery.

How do I initiate a return?

To fill a form, visit our Contact us section on the website or contact our customer support team at care@otrix.in.

Can I return a product if I just don’t like it?

Unfortunately, no. Due to hygiene and safety reasons, we do not accept returns for reasons like change of mind, dislike of color, or texture.

What if I received the wrong product?

We’re sorry! If you received an incorrect item, please raise a return request within 5 days, and we’ll arrange a replacement or refund.

What should I do if the product is damaged or leaking?

Please share clear images or videos of the damaged item with our support team within 5 days of delivery for quick assistance.

Are return shipping charges applicable?

If the return is due to a genuine issue (wrong, damaged, defective), we will cover the return shipping cost.

How long does the return process take?

Once approved, returns are usually processed within 7–10 business days, including verification, pickup, and refund/replacement.

Can I exchange a product instead of returning it?

At this time, we do not support exchanges. However, you may request a return and place a new order separately.

Will I get a full refund?

Yes, if your return is approved, you will receive a full refund to your original payment method. COD orders may be refunded via bank transfer.

What if I miss the 5-day return window?

Returns requested after 5 days of delivery may not be accepted. Please inspect your order immediately upon receipt to avoid delays.